FAQ’s – Frequently Asked Zero Turn and Handheld Power Equipment Questions:
What hours are your stores open?
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What does OPE stand for?
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What types of lawn mowers do you sell?
We sell a range of mowers from a 21-inch walk-behind mower up to a 72-inch zero-turn commercial lawn mower and everything between. Our primary sellers are generally residential zero-turn mowers ranging from 34-inch up to 60-inch mid-range prosumer units. Our top seller last year was a 52-inch cut, which offers a great balance for maneuvering around obstacles while maintaining a larger cutting width for high productivity.
Do you sell residential and commercial equipment?
We sell both residential and commercial mowing equipment, primarily in the form of zero-turn mowers.
What brands do you carry?
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Can I demo equipment before purchasing?
Yes, we generally have demo equipment available or the ability for you to test drive and experience the equipment prior to purchase. We want you to find the right piece of equipment that you are comfortable using so you are fully satisfied.
Can I contact my sales rep by text?
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Who can I contact if I have additional questions?
If you have additional questions, it is best to contact our store directly at our main line. Our representatives are trained and knowledgeable and will be able to assist you.
Can I see equipment in person before purchasing?
Yes, of course. You can even demo the equipment before purchasing, but you will certainly be able to look over every detail in person with the equipment on-site. We typically have most equipment available; however, if you are looking for a specific unit, we recommend calling or texting ahead to ensure it is available and ready for you.
How do I know which mower or equipment is right for me?
Determining the right equipment depends on how you plan to use it, your expectations for longevity, and your budget. Some customers need more heavy-duty equipment than they initially expect, while others choose higher-end models for durability and long-term value. Our team helps guide you to the best fit for your needs.
Do you sell used or pre-owned equipment?
Yes, we typically have pre-owned or used equipment available, depending on trade-ins we receive. These units tend to sell quickly, and often they are gone before we can respond to inquiries. We offer a 90-day warranty for added peace of mind. We recommend calling the store or checking our website for current availability.
Do you offer training or guidance on using the equipment?
One of the biggest advantages of buying from a dealer like us is access to trained experts. We provide guidance and support you will not typically find elsewhere. Combined with our parts inventory, warranty support, and service department, we offer a complete one-stop shop for your equipment needs.
Do you offer seasonal products like snow blowers or leaf blowers?
Yes, we carry seasonal products such as leaf blowers (both handheld and backpack) and leaf collection equipment like baggers and attachments for fall cleanup.
Can I purchase accessories and attachments for my equipment?
Yes, we offer a wide range of accessories and attachments for most equipment we sell, including baggers, mulching kits, self-sharpening blades, hitch kits, and more.
What type of oil should I use in my mower or equipment?
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Are there any special promotions or sales?
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Do you have a newsletter or updates on new products?
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Who should I contact if I have questions about products or orders?
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Do you offer maintenance or service plans for equipment?
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What’s so popular about a zero turn mower vs other mowers?
A zero-turn mower is more popular than other mowers types due to its productivity gains related to its maneuverability and speed. It allows you to easily turn the mower in a circle around plants, trees, and other obstacles, which with other types of mowing equipment would require heavier amounts of effort with less manuverability.
What forms of payment do you accept?
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Do you offer financing for lawn mowers and large equipment?
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What financing providers do you work with?
The providers of financing we work with primarily are Sheffield Financial, which is owned by BB&T Bank, and Synchrony Financial. Then, we generally have some secondary choice options, which are for harder-to-approve customers with lower credit scores, these lenders are willing to work with them at a higher interest rate above 10% up to 25% based on your current credit standing and credit portfolio
Can I apply for financing online?
Yes, you can apply for financing directly on our website. Go to the top menu, click on financing, and begin the process. You can also do it directly from the shop pages for the particular unit you are looking at, based upon a comfortable financing payment per month that we have provided if it is provided to you on our website. We do not have payments on the units sometimes because financing may be changing, and we want to not provide you with wrong financial payment information. Keep in mind just because you apply does not guarantee that you will be approved. The financing application process for approval Is based upon many different pieces of your credit and overall credit history We do not finance in-house, so if you are not approved, we are not in control of who gets approved and how. These are third-party financial company that base the approval on the risk of your overall credit portfolio
Is financing available for used equipment?
Yes if you see a piece of used (aka pre-owned) equipment that we are selling, in most cases there is financing available for it. Those programs terms and conditions are separate from new equipment and you will likely want to understand by asking us more about them before completing the application
Can I make payments online?
If you are trying to pay your financed equipment loan, all of the financing providers we use have an ability to pay online. So the answer would be yes specific to new equipment purchases. In some rare cases if it’s a leased or second choice financing company, there may be options to only pay by phone or an alternative method of payment processing. See us for details on these
Who do I contact for invoice or billing questions?
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Who can I talk to if I have additional finance questions?
You can talk to us by calling us or messaging us about any additional questions for financing that you may have. After you complete the approval process or application process, there may be questions from the financial institution that you’re applying with. In most cases to verify your identity and to protect your identity
Do you offer financing for residential purchases?
Yes we offer financing for residential purchases. Residential mowers specifically for residential outdoor power equipment including trimmers, chainsaws, walk-behind mowers, zero-turn mowers, and tractors in some cases. Just like any of the information we’ve already provided related to financing, there is likely an option to finance anything you want over $500 Just keep in mind that the program may be different based upon the selection of the product whether it’s new or used and the amount of the unit.
Is there a minimum purchase required to qualify for financing?
Yes, the minimum purchase price is very important to qualify for financing. Generally, we do not finance anything under $500. But anything over $500, including new equipment, service, repair, or parts orders, are available for financing if they are over. Just keep in mind that the program length of term, financing interest rate may be different based upon what you decide to purchase
How long does financing approval take?
The financing approval process is generally very fast. In almost all cases less than an hour and in a lot of cases it’s instant.
Can I finance parts, accessories, or attachments?
Yes financing parts, accessories, and attachments, and even service repair and parts orders are all available for financing. Generally over $500. Again keep in mind the term of the financing, interest rates are all dependent upon how much you finance
Can I pay off my financed equipment early?
Yes, you can pay off your financed equipment early at no additional cost to you. In some rarer cases, if it’s a second chance finance company or a leased piece of equipment, there may be a requirement that does NOT allow you not to pay it off early. But again, in general, all financing of new equipment, parts, service, and accessories are all available to be paid off early at no additional cost
Will applying for financing affect my credit score?
Yes all financing applications generally have an effect on your credit score. It’s hard to be specific but again generally 1-2 points off of your credit score based upon the amount of applications. We do care deeply about your credit score and use caution when trying to get you approved for financing. If you have a concern, it is always best to contact us so we can help you understand the process prior to you applying for credit
Can I have multiple equipment purchases on one financing plan?
Yes you could have multiple pieces of equipment on one financing plan. Keep in mind you have to be approved for a greater amount than the items that you choose to purchase in the plan. In some cases if it’s on a promotional offer like “0% for 48” for example, there are limitations to the maximum amount they will finance for that specific unit. If you wanted to include accessories and potential parts with that new piece of equipment on that promotional plan with the new piece of equipment it is best to contact us and let us help you decide the best path for the finance company we direct you to based on the amount and type of additional pieces of equipment you want to purchase on that plan
What if I need help choosing the best financing option?
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Where can I send payment for an open invoice?
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Who do I contact about past due invoices or billing concerns?
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Can I update my billing or payment information on file?
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Do you offer delivery for lawn mowers and equipment?
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What types of equipment can be delivered?
We offer delivery for all types of equipment that we sell.
Is delivery available for both residential and commercial customers?
Yes we have delivery for both residential and commercial customers.
How much does delivery cost?
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How long does delivery take?
Usually 1-2 business days for new equipment. If it is a repair of an existing piece of equipment, generally we have scheduled delivery days during the week that we offer a pickup and delivery service. Please see us for details on that.
Do you offer same-day or next-day delivery?
Yes in most cases depending on the day of the week, we offer next day or even same day delivery for new equipment purchases.
Will my equipment be assembled before delivery?
Yes but one of the most important reasons to buy from a dealer like us is that we have trained technicians that understand how to properly assemble the equipment so it is ready to operate properly for you once you receive it. We also communicate with you on the initial service of the unit so that you ensure the piece of equipment has a long useful life.
Do you deliver fully fueled and ready-to-use equipment?
All of the equipment is fully fueled. In some cases, yes it is, but you can be assured that it is ready to use once you receive the equipment unless in some cases there is a break-in period where you have to operate it at a certain RPM for a specific amount of time. But generally, all new equipment is ready to use once we deliver it to your home or you take it home.
Can I schedule a specific delivery date or time?
Yes we will work with you to schedule your delivery at your preferred date and time, usually in windows of time (morning or afternoon) or specific dates that we offer this service. If you do not see a specific date or time option on our site, it is best to contact us directly. We can inform you of our schedule as it does change from time to time.
Do you deliver equipment with fuel?
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Can you deliver to job sites or commercial locations?
Yes we have no issue as long as there is reasonable access to entry and that is safe and secure. We can deliver to job sites and commercial locations.
Do I need to be present for delivery?
This depends on the communication you’ve had prior to the delivery being scheduled. But if, in general, you purchased the equipment, we want you to be there for the delivery unless you’ve specified otherwise who will be there.
Can I return or exchange equipment after delivery?
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Can I order parts or accessories for delivery as well?
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Who should I contact with questions about delivery?
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Do you provide setup or installation during delivery?
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Can I reschedule a delivery if needed?
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What happens if my delivery is delayed?
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Do you service lawn mowers and outdoor power equipment?
Yes, we service what we sell and have trained service technicians that specialize in the type of equipment that you purchase from us to ensure that your service is done properly and within the required steps that the brand or manufacturer.
What types of service do you offer?
We offer all different levels of service, from simple oil change to very technical engine, transmission, frame, wheels, steering repairs for the unit that you purchased.
Do I need an appointment for service?
Generally you can bring and drop stuff off but it is always best to make an appointment to ensure that your expectations are met based upon the amount of equipment that we have in the queue for repair. This will help you set your expectations properly for what and how long the repair will take.
How often should my lawn mower be serviced?
Generally your lawn mower should be serviced at least once a year, regardless of the hour threshold. This allows us to inspect yearly any potential issues that may be on the forefront of your equipment and notify you of future service or maintenance repairs that are necessary.
Do you perform warranty repairs?
Yes we perform warranty repair for all of our brands that we carry. Keep in mind that in some cases not everything is warrantied and the warranty guidelines are written to protect specific parts of the equipment that you purchase. Abuse, neglect, or lack of service are not warrantied. We are trained to evaluate each potential warranty repair for the qualification of whether it fits within that warranty guideline.
How long does service typically take?
This depends greatly on the time of year; we are in a seasonal business, And with seasonal changes, repair inquiries and requests can grow and change the estimated timeframes for repair. It is best to contact us ahead of time. To help you understand in general terms Lawn equipment repairs are generally busier during the spring, summer, and early fall months and Winter equipment repairs are usually busier during the late fall, winter, and early spring months, depending again on the type of season that we are having. You can expect that if we are in a winter snowstorm that if you call and ask or schedule a repair, it will be busier than normal time frames. Same goes with lawn equipment: if it is hot and rainy and the grass is growing, our repair times will likely be greater.
Who can I contact with service-related questions?
It is best to just contact the store or if we have a chat widget on our site, message in and get a quick answer on any questions that you may have related to service.
Do you offer pick-up and delivery for service?
Yes we offer pick-up delivery for service.
Do you offer seasonal maintenance packages?
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How often should I service my lawn mower or equipment?
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Do you provide warranty repairs?
Generally, at least once a year, or within the hour threshold on the machine, per our advisement, or the service and warranty manual of the machine..
Are parts and labor included in a service?
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Do you sharpen mower blades?
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Can you pick up equipment for seasonal storage?
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Do you offer emergency or same-day service?
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Do you service zero-turn mowers and stand-on mowers?
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How do I know if my equipment needs service?
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Can I schedule service for large commercial equipment?
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Do you provide service estimates before work begins?
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Who should I contact for service questions or scheduling?
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Do you sell replacement parts for lawn mowers and equipment?
Yes we sell replacement parts for lawn equipment and generally all the equipment we sell we have service parts for.
How do I find the correct part for my equipment?
You can research online your proper replacement part needed. You can call our experts at the store.
Do you stock common wear parts?
Yes we stock all common parts. Availability of these variates based upon the time of year but generally we have all normal common wear parts in stock.
Can I order parts if my local store doesn’t have them in stock?
Yes we do special orders for parts that we don’t have in stock. We will provide you with an estimated time of arrival for that part Prior to you ordering it.
Do you sell parts for older equipment models?
Yes we sell parts for older equipment models. In some cases depending on how old the model is and if the manufacturer of the equipment is still producing the part, there may be delays or in some cases exemptions to not getting the part at all. But likely there is a part available and a time frame that it can be delivered to you within.
Can I return or exchange parts?
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Who can I contact with parts-related questions?
You can contact the store through our phone line or if we have a chat widget on our website, request information related to any parts questions that you have.
What is your return policy on parts?
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Do you sell OEM (original equipment manufacturer) parts?
Yes we have a wide variety of OEM parts available to you to purchase for your equipment.
Do you sell aftermarket or universal parts?
We do sell some aftermarket parts and in some cases have multiple options for the OEM original part or an aftermarket part that is at a lower cost. We try to evaluate ourselves what is the best part option for you and your budget needs.
Do you carry parts for older or discontinued equipment?
Yes we carry parts for older equipment or discontinued equipment. But again it depends on how old the equipment is and whether or not the manufacturer continues to produce the part or not. You will need to see us for details and we may need to contact the manufacturer direct to get you an accurate answer on the part you are looking for.
Can I return a part if I order the wrong one?
Yes generally we offer a return policy if you ordered the wrong part. If a special order part, usually there is a restocking fee of some sort. We try to ensure that before you order it we are ordering the right part. If a part is ordered and it is incorrectly ordered on our end, there would obviously be no additional cost to that.
Are electrical or battery parts returnable?
Generally electrical and battery parts are not returnable but in special cases depending on what it is, we will work with you to exchange or offer a store credit.
Can parts be shipped to my home or job site?
Yes we can ship most parts to your home or job site if needed.
Do you offer installation for parts I purchase?
We generally do not offer an installation process for parts you purchase. There’s a lot of instability with the parts you may have or a purchase that you want us to install.
How do I know which part is compatible with my equipment?
Well we have experience working with your equipment and we have parts illustration lookup tools that allow us to ensure that the part is compatible with your equipment. That is the trust that you rely on us to be able to provide for you, being that we specialize in the equipment or brand that you wish to receive the part for, soo it is compatible with your equipment.
Can you help me troubleshoot which part is failing?
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Do you sell bulk or commercial quantities of parts?
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Do you have accessories available for my equipment?
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Can I check if a part is in stock before visiting a store?
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